FAQ

These are the Frequently Asked Questions for your Mina Protocol tokens with Clorio wallet.

I sent 2 Mina but I received only 1 Mina?

The first transaction on the Mina Protocol deducts 1 Mina as wallet creation fee.

Why can't I see my transaction history?

Sometimes it could happen that our server missed the block which contained your transaction, in that case, your transaction will not show in your wallet. It's best to compare your transaction history with minaexplorer.com and report the discrepancies to carbonara#5880 on Discord.

How can I see my locked balance?

Hoover on your balance. If you have any locked balance, it will be displayed on a tooltip.

Why is my delegation is not showing?

If you just broadcasted your transaction then you need for it to be approved on the blockchain before it reflects in the staking hub.

In case you can't log in with the right address:

Probably you are accessing the wrong address on your Ledger. Log out and log in with a different account index.

Where is the Github repository or where to download the desktop app?

We just launched. Both the Github repository and the Desktop apps will be available in a few weeks. Clorio is currently in beta and we are doing our best in order to release a clean and auditable source code as soon as possible.

Is Clorio wallet audited?

Not yet, but a software audit by a third party is scheduled.

Clorio says that my browser is not compatible with ledger. Help?

Clorio uses the latest standards to ensure a high quality of the software. Clorio uses the new transportation method webhid instead of the widely adopted, but deprecated due to security concerns, U2F.

Webhid is a new technology that is still being adopted. At the time of writing this article, the Ledger integration is compatible natively with Chrome > v89, Chromium > v89 and Edge > v89. It might be possible to use Clorio with older versions of Chrome or with Opera, but you'd need to enable such features. Unfortunately, at the time of writing, Firefox still doesn't support Webhid.